Collect calling allows inmates to place calls to your residential telephone number as long as it is not restricted by the facility. If you accept a collect call from an inmate, the cost of that call will be billed as a line item on your next regular telephone bill, next to the words “billed on behalf of ICSolutions”. Many phone companies establish upper limits on the amount of collect calling that can be charged to a phone number in a given month. These limits are designed to protect consumers by preventing them from having unexpectedly high phone bills that they may not be able to pay. If you have reached your limit and desire to receive more phone calls, we recommend setting up a Prepaid Account or a Debit Telephone Account which will allow you to continue receiving phone calls.

Please click here to learn more about collect calling and other phone service options.