ICSolutions has developed a 100% paperless grievance reporting process that has completely eliminated the need for our clients to handle and process “paper kites.” With our paperless process, inmates can file grievances, make PREA or crime tip reports or even file complaints about the Inmate Telephone System – all using secure voice mailboxes on any standard inmate telephone.

Depending upon the type of inmate report, the appropriate Facility personnel will be automatically notified when an inmate files a new grievance. Using text-to-speech technology or traditional voice messaging, staff can respond to inmate reports via the ENFORCER®. The response will then be delivered to a secure voice mailbox for inmate retrieval. This process is significantly more efficient for facility personnel, and it creates a permanent electronic record of all grievance responses.