Customer Service

ICSolutions offers service to all call recipients and community members through our toll-free Customer Care Hotline: (888) 506-8407. Live, U.S.-based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. Callers can also choose our automated payment system for fast service when completing routine account funding tasks.

Live customer support is a hallmark of ICSolutions’ service mission. Our callers always have the option to speak to a live support specialist, regardless of the time or the day. Furthermore, when a new call recipient is connected to Customer Care to set up a new prepaid account, he or she is always connected to a live operator. Unlike an automated system, a live Customer Care Representative can explain calling options, rates and funding options, as well as, answer questions for new customers, who might be confused or upset. We believe this personal care leads to more prepaid accounts being set up, and therefore more calling between inmates and their loved ones.